As our store sells affiliate products, any returns for these items must comply with the main seller’s return policy. We will assist you in coordinating the return process with the main seller to ensure a smooth experience.
Return Policy for Shop.KheriFootwear.com
At Shop.KheriFootwea.com, we strive to ensure you are completely satisfied with your purchase. Our return policy is designed to align with the main seller’s policies to provide a seamless experience for our customers. Please read our policy carefully to understand the conditions and process for returning items.
1. Return Eligibility
- Returns must be initiated within 30 days of the purchase date.
- Items must be unused, unworn, and in the original packaging with all tags attached.
- Certain items, such as personalized or custom-made products, are not eligible for returns unless they are defective or damaged.
2. Return Process
- To initiate a return, please contact our customer service team at info@kherifootwear.com with your order number and reason for the return.
- Once your return request is approved, we will provide you with a return authorization number and instructions on where to send your item(s).
- Please do not send your purchase back to the manufacturer directly.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Please note that shipping costs are non-refundable.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email].
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.
7. Affiliate Products
- As our store sells affiliate products, any returns for these items must comply with the main seller’s return policy. We will assist you in coordinating the return process with the main seller to ensure a smooth experience.
Contact Us
- For any questions regarding our return policy, please contact our customer service team at [customer service email].
Thank you for shopping with KHeRi!